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Building a stronger organization with Georgia’s NCDC
In November and December, 2009, World Services of La Crosse conducted an assessment for the Republic of Georgia’s National Center for Disease Control and Prevention (NCDC). Now in early, 2010, World Services has provided limited consultation and training to NCDC leadership to identify strategies to address issues documented by the assessment process.
The organizational performance assessment, designed to enhance NCDC’s organizational structure and processes as well as its human resource management functions, has been embraced by NCDC leadership. World Services was retained by World Learning FORECAST in Tbilisi to manage the assessment, working with a team of consultants from Tbilisi to provide consultation and technical assistance. Local partners in the project include “Partners-Georgia,” United Nations Association Georgia and the Applied Research Center.
The NCDC was created two years ago through a merger of a former national lab with the public health service in Georgia. As with any merged organization, there remain some areas of overlap, some systems or processes not sufficiently adapted to the new structure and the challenge of communicating big changes to 350+ employees.
Organizational performance was considered from the perspective of administrative and management functions—including organizational structure, communication, position descriptions, written policy and how management procedures in practice compare to those policies. With local partners, World Services developed and implemented an employee survey, conducted focus groups with departments to assess internal customer service and conducted interviews with key leadership. NCDC’s external stakeholders also reported on the organizational processes and their responses were integrated with the information gathered to achieve a 360 degree view of the current status of administration, management and human resource management.